Shipping & Return
Right to retract
The preparation of the orders placed by the users is analyzed into a supply of goods made according to the specifications of its users and clearly customized, can not be re-effected. In accordance with the provisions of Article L.121-20-2, 3 ° of the Consumer Code, these products do not give rise to a right of withdrawal.
Exceptionally to the preceding provisions, the user having placed orders of non-customizable products has a period of 14 days to exercise his right of withdrawal, in accordance with the provisions of Article L221-18 of the Code of Consumer.
The information provided during the command involve the user. In case of erroneous information resulting in the impossibility of delivering the order, Voopies can not be liable. The automatic recording of the data filled by the user is proof of the nature of the order, its date and its price.
The products available on the site Voopies Can be delivered to metropolitan France or all over the world (without exception) for an extra cost specified at the time of order. Shipping costs are based on the place of destination and the type and amount of products selected by the customer.
The delivery time starts running once the command is fully adjusted. This delay will be specified on the check page of the sales order. Any anomaly or damage to the control (missing product, damaged product) shall be imperatively indicated upon delivery and as soon as possible (3 days), to Voopies, in accordance with the conditions and modalities set out below.
2. Return of goods and refund
Voopies strives to meet the expectations of its users and offer them quality services.
If, however, the delivered product was not consistent with the password, within the meaning of Article L211-5 of the Consumer Code, the user is entitled to send a claim within 14 days to from delivery to customer service Voopies (firstname.lastname@example.org). After this period, the user will be considered to have definitively accepted his order.
Any compliance claim must indicate the following:
- Order number
- Name, first name and address
- Reason for the claim for non-compliance
- Photos Providing Non-Compliance of the Product
If the defect of conformity is proven, the user will be able to obtain the refund of the product, in the form of a promo code to use on the site. Voopies may decide, in exceptional cases only, to make a refund via the payment method used during the (bank transfer, Paypal ...) command.
Voopies Also guarantees its users against any hidden defect affecting the product, in accordance with Article 1641 and following of the Civil Code. The company is not responsible for the apparent vices that the customer could have by himself see and convince
Other items that can not be returned:
* Gift cards
To make a return, you must present us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Any article that is not in its original state, which is damaged or has some missing parts for reasons that are not due to an error on our part.
* Any article that returned more than 30 days after delivery.
Refunds (if applicable)Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision on the approval or rejection of your claim.
If your application is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original payment method, within a certain number of days.
Refunds late or missing (if applicable)
If you have not yet received your refund, please consult your bank account again.
Then contact the issuing entity of your credit card because there could be a delay before your refund is officially displayed.
Then contact your bank. There is often a necessary processing time before a refund is displayed.
If after performing all these steps, you still have not received your refund, please contact us at email@example.com.
Sellers (if applicable)
Only current price items can be reimbursed. Unfortunately, the items are not refundable.
Exchanges (if applicable)
We replace an article only if it is defective or damaged. If in this case you want to exchange it against the same article, send us an e-mail to firstname.lastname@example.org and send us your article to: Voopies 2 rue Louis Funel, Valbonne , 06560, France.
If the returned item was identified as a gift when buying and if you have been sent directly, you will receive a gift credit worth equal to that of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.
If the item has not been identified as a gift when buying, or if the gift donor preferred to first receive the item to offer it later, we will send a refund to the gift donor And he will know that you returned the article.
ShipmentTo return a product, you must send it by mail to: Voopies2 rue Louis Funel, Valbonne , 06560, France.
It will take you to pay your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return fee will be deducted from it.
Depending on where you live, the time required to receive your product exchanged may vary.
If you send an article worth more than € 75, you should consider using a delivery service that allows you to follow the sending or subscribe to delivery insurance. We do not guarantee that we will receive the article you go back.